Riwa Official Exchange Policy

At Riwa Official, we want our customers to feel confident and satisfied with every purchase. To ensure a smooth shopping experience, please review our exchange policy below:

Conditions for Exchange

• Articles are eligible for exchange only if they are unused, with all tags intact, in their original packaging, and accompanied by the original invoice.
• A valid reason for exchange must be stated, such as receiving a defective item, the wrong size, or an incorrect article.
• The customer must submit a request for exchange (via phone call, SMS, or WhatsApp) within 7 working days of receiving the order.
• The item must not have any odors, perfume scents, stains, or signs of use/washing.

Non-Exchangeable Items

• Articles purchased during a sale or promotion are not eligible for exchange.
• If an article purchased at regular price later goes on sale, it will only be exchanged at the sale price.

Courier Charges & Responsibilities

• If the customer ordered the wrong size, they may request a size change; however, the customer will bear courier charges.
• The customer is responsible for sending the product back to Riwa Official and will also be charged for return courier expenses.

Important Notes

• Riwa Official maintains a strict NO refund policy; cash-back is not available.
• The exchange policy applies once the customer has placed an order and has received the parcel, or payment has been processed.

• The company’s decision regarding exchanges or claims will be considered final.